Belmont University
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New Device Instructions

Transferring Your Mobile Bruin Card to a New Device

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New Device?

Did you get a new phone or watch? Your mobile Bruin Card will need to be removed from your old device before it can be added and used on your new device. Follow the instructions below to transfer your mobile Bruin Card.

Your new device may require a reset of your Microsoft Authenticator. For assistance with the Microsoft Authenticator or your Belmont Microsoft credentials, please contact the Service Desk.

We recommend transferring devices during business hours if at all possible in case you need assistance from one of our offices. For temporary access support after business hours or on weekends, please visit the Office of Campus Security. 

OPTION 1: Remove from the Old Device (Preferred)

Bruin Card Services recommends completely removing your Bruin Card ID from an old device before attempting to activate on a new device if it all possible. Please see below for instructions for each device model. 

From the Transact eAccounts app on your OLD device:

  1. Once logged into the eAccounts app, tap the down arrow to the right of your name to expand the menu.
  2. Tap More Information.
  3. Tap Remove Campus ID from the device you wish to clear.
  4. On your NEW device, download the Transact eAccounts app and follow the instructions to add the Bruin Card ID to your device.

From your old iPhone:

  1. Navigate to the Wallet app (do not access from Express Mode/double tapping the side button – go directly to the Wallet app on your device).
  2. Find your Bruin Card ID in the wallet.
  3. Tap the Information or “…” icon in the top corner.
  4. Scroll to the very bottom of the back of the ID and tap Remove Card.

From your iPhone:

  1. Open the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apple Pay.
  3. Tap your Bruin Card ID, scroll to the bottom, and select Remove Card.

From your old Samsung device:

  1. Open Samsung Wallet.
  2. Tap your Bruin Card ID from the Quick Access or Menu tab.
  3. Authenticate with your PIN/biometrics.
  4. Tap the three vertical dots.
  5. Select Delete or Remove.

From your old device:

  1. Open the Google Wallet app on your phone.
  2. Find your Bruin Card ID (you may need to swipe up to see all your passes).
  3. Tap the ID card to open its details.
  4. Tap More (the three dots icon) in the top-right corner.
  5. Tap Remove.
  6. Confirm the removal in the pop-up window.

OPTION 2: Remove Using Your New Device (If Old Device is Unavailable)

If your old device is lost, broken, or otherwise unavailable, it is sometimes possible to remove the pass online or using your new device. Please see below for instructions for each device model. Note that if your device is not listed or if you are unsuccessful, you will need to contact bruincard@belmont.edu and request that we retire your old Bruin Card remotely. Retiring the old credential will allow you to add the Bruin Card to your new device following these instructions. 

**Warning: These processes will remove ALL wallet items associated with your old device.

From your NEW iPhone:

  1. Open the Settings app on your iPhone.
  2. Tap on your name (or the account name on the device).
  3. Scroll down to your devices and look for your old phone or watch. If it is still there, tap the device name.
  4. Scroll to the bottom of the device's information screen and tap Remove from Account to remove it and all associated Apple Wallet passes.
    **If you cannot remove it completely for any reason, you can alternatively click Remove Items from the Apple Wallet and Apple Pay section to remove your Bruin Card ID that way. Both of these options will clear the ID from the old device.
  5. Once the device is removed, open Transact eAccounts app and add your ID card using the original instructions.

From a web browser:

  1. Go to account.apple.com and sign in with your Apple ID credentials.
  2. Navigate to Devices on the side menu.
  3. If you see your old phone listed, click on it to open.
  4. Remove the old device from your account completely by clicking Remove from Account at the bottom of the new window.
    **If you cannot remove it completely for any reason, you can alternatively click Remove Items from Apple Wallet and Apple Pay to remove your Bruin Card ID that way. Both of these options will clear the ID from the old device.
  5. Once the device is removed, open Transact eAccounts app and add your ID card using the original instructions.

**Warning: These processes will remove ALL wallet items associated with your old device.

From a web browser:

  1. Using any web browser, go to the official SmartThings Find Website.
  2. Sign in with the same Samsung account linked to your phone.
  3. Select your old phone from the device list on the left side of the screen.
  4. Look for the remote action options and select Erase data. Note that this will completely remove your personal data, which will forcefully clear and unregister all passes (like your mobile Bruin Card) from the Samsung Wallet server.

There is no dedicated remote dashboard to virtually remove the ID pass from your Google wallet. Please contact the card office at bruincard@belmont.edu to retire your mobile Bruin Card ID. Once the ID is retired, you will be able to add the Bruin Card ID to a new device.

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